1. Collection of personal data

When creating your account or when placing an order at www.EscapeShoes.com, EscapeShoes is required to collect your personal data.


The organisation responsible for collecting this data is Escape – Import & Export, Unip., Lda., registered in Portugal, with the head office located at Rua Natália Correia nº10 2745-826 Massamá - Portugal.


The term "Personal data" implies to all data which allows to identify an individual, in particular, first name, phone number, date of birth, email address, postal address as well as any other relevant information you may choose to communicate to EscapeShoes.


2. Reasons for collecting this data

Your personal data is collected for one or more of the following reasons:


a) to manage your orders at EscapeShoes,

b) to compile commercial statistics, for market and behavioural research,

c) to create and manage potential customer files, including, in particular, technical operations such as standardisation, enrichment and duplication,

d) to carry out customer management operations,

e) to select a customer base for canvassing and promotional purposes,

f) to send promotional requests and messages from EscapeShoes. You can unsubscribe from these offers at any time by clicking on the designated link located at the bottom of the email in question.

g) to respect our legal and regulatory obligations.

h) to fight fraud in the conditions defined in point 3 below.


3. Fighting fraud

In order to fight fraud, EscapeShoes has put in place a system which uses exclusion lists which may lead to:


a) Requesting certain documents from you after payment has been completed in order to secure the transaction in the event of an automatic alert triggered by information from your order.

b) Blocking your order if your customer account has already been used for fraudulent activity,


4. Use of collected data

EscapeShoes is committed not to disclose customer data to third parties for commercial purposes.


Only our company and external companies contracted to us for the processing of your order have access to the information you provide us. The categories of persons who will have access to your personal data within EscapeShoes are, within the limits of their respective assignments, the sales department, administrative departments, the technical department and auditing departments (auditor, departments responsible for internal inspection procedures etc ...).


Other recipients of your personal data may also be public bodies, exclusively to meet legal obligations, legal assistants, ministerial representatives and organisations responsible for debt recovery.


5. Length of time in which your personal data will be retained

The data that we collect is retained for a duration of five years from the date of the last transaction you made on the Site or the last time your customer account was updated.



6. Security

We ensure that all practical precautions are taken in order to ensure the security of your personal data and in particular to prevent them from being manipulated, damaged or disclosed to non-authorised third parties.


7. Cookies

In order to offer you a better service, we register the number of pages viewed, the number of visits, as well as the visitor activity on the Site and the return rate. For this, we utilise "Cookies".


A cookie does not allow us to identify you. Generally speaking, it records your computer's browsing information (the pages you have viewed, the date and time they were viewed etc.) that we can consult during your future visits.


The data collected by cookies is exclusively and strictly intended for internal use and is never disclosed to third parties.


The use of cookies, by us or by a third party on the website requires a consent on your part. You can express your consent or object to the use of cookies in your browser settings. Refer to the usage guide on your browser.


Certain cookies, called "advertising cookies", allow us to follow your navigation and record viewed products, and to present advertising banners either in connection or not, with your past navigation within a maximum of a 90 days period. These cookies are linked to your internet profile (but do not allow us to identify you). 


8. Consent

When you choose to communicate your personal data to the Site, you are expressing your consent for it to be collected and used in compliance with the stipulations of the current charter and legislation.