Privacy policy

In order to offer an excellent service, EscapeShoes needs some customer personal data, like for example name, address and phone number.

The responsible for the treatment of the personal data is the company Escape Life, Lda., with headquarters at Rua Natália Correia, 10 2745-826 Massamá.

Personal data collection

As you sign in or place an order at EscapeShoes, we collect your personal data.

The term "personal data" refer to all data that allows to identify an individual, namely first name, surname, e-mail address, delivery address, as well as any other information that you choose to communicate to EscapeShoes.

In order to combat fraud, EscapeShoes may choose to keep some information regarding carried out transactions.

Purpose of collecting data

Your personal data is collected for one or more of the following reasons:

1. To manage your orders;

2. To compile commercial statistics, for market and behavioural research;

3. To create and manage potential customer files, including, namely, technical operations such as standardisation, enrichment and duplication;

4. To carry out customer management operations;

5. To select a customer base for canvassing and promotional purposes;

6. To respect our legal and regulatory obligations;

7. To fight fraud in the conditions defined next.

EscapeShoes does not give any customer data to third parties for commercial purposes, except the courier that will use said data to deliver your orders at the address provided by you. This company is forced to keep confidentiality and guarantee the security regarding the supplied data that, for this purpose, has access to, and will not use this data for any other purposes or for personal gain, not even connect them to other data it might have.

At EscapeShoes, the groups of people with access to your personal data are, in the limits enforced by their respective roles, the commercial department, administrative services, technical support and quality control department.

Equally recipients of your personal data may be public organisations, exclusively within legal obligations, court officers, ministerial representatives and the organisations responsible for debt recovery.

Fighting fraud

In order to fight fraud, EscapeShoes has put in place a system which uses exclusion lists which may lead to:

1. Requesting, for transaction security, certain documents once the payment is made;

2. Blocking your order if your customer account has already been used for fraudulent activity;

3. Recipients of the collected data. 

When is your personal data collected?

The data is collected at the moment the customer uses a service or registers to the online store. 

Length of time in which your personal data will be retained

The data that we collect is retained only for the period of time needed to provide you said service or order. 

Security

We recommend that you take all practical precautions to ensure the security of your personal data and namely to prevent them from being manipulated, damaged or disclosed to non-authorised third parties.

Cookies

In order to offer you a better service, we register the number of pages viewed, the number of visits, as well as the visitor activity and the return rate. For this, we use "Cookies".

A cookie does not allow us to identify you. Generally speaking, it records your computer's browsing information on our website so that we can consult during your future visits.

The data collected by cookies is exclusively and strictly intended for internal use and is never disclosed to third parties.

These cookies are linked to your internet profile (but do not allow us to identify you). 

You can block the use of cookies, on your browser's configuration settings.

Consent

When you choose to communicate your personal data, you are expressing your consent for it to be collected and used in compliance with the stipulations of the current charter and legislation.

Access and rectification rights

In accordance with the Decree-Law 78-17 of January 6 1978 called "IT and Freedom", the client benefits of a right to access, rectify, interrogate and, when necessary, to oppose to the data regarding said client, which may be exercised by addressing us:

through message by clicking here.

by mail: EscapeShoes - Rua Natália Correia, 10 2745-826 Massamá - Portugal

Marketing

Whenever you give us your consent we send you e-mails and messages with campaigns and news. You can cancel this subscription at any moment. You just need to get in touch with us indicating the e-mail address you want to remove from the subscription.